100% MONEY BACK GUARANTEE!

IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED, YOU CAN RETURN OR EXCHANGE
ANY ORDER WITHIN (30) DAYS FROM THE TIME YOU PLACED YOUR ORDER.

We strive to provide you with the finest quality jewelry and an exceptional shopping experience. We understand that sometimes, returns may be necessary. Our return policy is designed to make the process as smooth as possible while ensuring your satisfaction.

1. 30-Day Return Guarantee: If for any reason, you are not completely satisfied with your purchase, you may return it for a full refund.

2. Eligibility Criteria: To be eligible for a return, all items must be returned in its original condition, unworn, and with all original packaging, tags, certificates, and diamond grading report.

3. Customized and Engraved Items: Please note that customized or engraved items may not be eligible for returns unless they are found to be defective or damaged upon arrival. We recommend reviewing all customization details before finalizing your order.

4. Return Process: To initiate a return, please contact our Customer Service team. They will provide you with a Return Authorization Number (RAN) and guide you through the return process. Returns made without an RAN will not be processed.

5. Return Shipping: Customers are responsible for the cost of return shipping, insurance, and any applicable duties or taxes. We recommend using a reliable and trackable shipping method to ensure the safe return of your item.

6. Inspection and Processing: Upon receiving your returned item, our jewelers will inspect and examine the diamond(s) to ensure the correct diamond(s) were in fact returned. Once approved, your refund will be processed promptly.

7. Refund or Exchange: You may choose between a refund to your original payment method or an exchange for another item of equal value. Refunds will be processed within a reasonable time frame.

8. Exceptions: Please note that some items, such as clearance or sale items, may be tagged as a final sale and not eligible for returns. Additionally, items that show signs of wear, damage, or alterations not made by Brilliant Diamonds will not be eligible for return.

9. Warranty: All our jewelry is backed by a warranty against manufacturing defects. If you encounter any issues with your item, please contact us, and we will assist you in accordance with our warranty policy.

At Brilliant Diamonds, we are committed to providing you with the highest quality jewelry and excellent customer service. If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our Customer Service team.

Please note that this return policy is subject to change. For the most accurate and up-to-date information, we recommend visiting our website or contacting our Customer Service team.