Brilliant Diamonds offers a Lifetime Warranty on all jewelry against defects in manufacturing. If your jewelry ever needs repair or exchange due to a manufacturing defect, Brilliant Diamonds will repair or exchange the item Free of Charge.
Learn More about our Risk Free Shopping Policy.
When returning your Jewelry for repair or exchange, please contact our customer service department at 1.877.219.3845 so we can assist you with your request. Although our Diamond Simulants are resistant to damage by heat or scratching, an extremely hard blow can cause them to chip. Please see our Jewelry Care Guide to learn how to avoid damaging your jewelry. Chipping can also occur when stress is placed on any gemstone during setting, un-setting or in a host of other manners.
Please note that Brilliant Diamonds is not responsible for accidental damage, loss or theft.
In addition, any repair work performed by anyone other than Brilliant Diamonds will void any and all warranties. Please note that the Lifetime Warranty applies to the original purchaser and it is Non-Transferable.
Jewelry like any other product requires maintenance and periodic review. We suggest that you have your Brilliant Diamond Jewelry thoroughly checked every 12 months to ensure the integrity of your setting.
Please contact our customer service department at 1.877.219.3845 so we can assist you in having your jewelry serviced.