100% MONEY BACK GUARANTEE!

IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED, YOU CAN RETURN OR EXCHANGE
ANY ORDER WITHIN (30) DAYS FROM THE TIME YOU PLACED YOUR ORDER.

We strive to provide you with the finest quality jewelry and an exceptional shopping experience. We understand that sometimes, returns may be necessary. Our return policy is designed to make the process as smooth as possible while ensuring your satisfaction.

1. 30-Day Return Guarantee: If for any reason, you are not completely satisfied with your purchase, you may return it for a full refund free of charge!

2. Eligibility Criteria: To be eligible for a return, all items must be returned in its original condition, unworn, and with all original packaging, tags, certificates, and diamond grading report.

3. Customized and Engraved Items: Please note that customized or engraved items may not be eligible for returns unless they are found to be defective or damaged upon arrival. We recommend reviewing all customization details before finalizing your order.

4. Return Process: To initiate a return, please contact our Customer Service team at customerservice@brilliantdiamonds.com or call 877-219-3845

 They will provide you with a Return Authorization Number (RAN) and a free shipping label to help guide you through the return process. Returns made without an RAN will not be processed.

5. Return Shipping: Customers are NOT responsible for the cost of return shipping, insurance, and any applicable duties or taxes. We will provide you with a pre-paid shipping label to make retruns quick easy and secure!

6. Inspection and Processing: Upon receiving your returned item, our jewelers will inspect and examine the diamond(s) to ensure the correct diamond(s) were in fact returned. Once approved, your refund will be processed promptly.

7. Refund or Exchange: You may choose between a refund to your original payment method or an exchange for another item of equal value. Refunds will be processed within a reasonable time frame.